Privacy & Security

Jb99 Privacy Policy — How Your Information Is Kept Secure

Your privacy is our top priority at jb99.win. This Privacy Policy makes clear what information we collect, why we collect it, how we keep it secure, and what your rights are.

Last Updated: January 2026 SSL Encrypted GDPR Compliant

In summary: We never sell your information. Only the data necessary to provide services and ensure security is collected.

This policy forms the foundation of trust between you and jb99. By using the platform, you are considered to have accepted this policy.


Privacy Protection Key Pillars

How jb99 protects your information — at a glance

SSL Encryption

Every data transfer at jb99 is protected with 256-bit SSL encryption. Your personal information is stored with bank-grade security.

Never Sold to Third Parties

Your name, phone number, bank details, or gaming history are never sold to advertisers or any third party.

You are in control

You have the full right to view, correct, or delete your personal data at any time. Submit a request through support whenever needed.

Secure Server Storage

All data is stored on encrypted servers. Only authorized staff can access specific information required for their designated tasks.

Regular Security Audits

Independent third-party experts regularly audit jb99's data protection measures to ensure your information stays secure at all times.

Spam-Free Communication

Jb99 only contacts you when necessary. You can opt out of marketing notifications at any time.


This Privacy Policy ("Policy") published by the company operating the jb99.win platform. It explains in detail how we collect, use, store, and protect the personal information of jb99 users. Please read this Policy carefully before using the platform.

1. What Information We Collect

Jb99 only collects information that is necessary to provide services, ensure security, and meet legal obligations. We never request excessive or irrelevant data.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number Account Verification & KYC
Contact Information Email address, mobile number Account Registration & Support
Financial Information BKash/Nagad number, transaction history Deposit & Withdrawal Process
Gaming Data Betting history, win/loss records Service Improvement & Responsible Gaming
Technical Information IP address, device information, browser Security & Fraud Prevention
Cookie Data Session cookies, preference cookies User Experience Improvement

We never request or store your bank password, card PIN, or mobile banking password.

2. How Information Is Collected

Jb99 collects information through several methods. Each approach is transparent and based on your consent.

  • Direct Registration: Information you provide directly when creating your account.
  • KYC Process: From documents uploaded for identity verification.
  • Transaction Records: Automatically during deposits and withdrawals.
  • Platform Usage: From gameplay, betting, and login activity.
  • Cookies & Tracking: Through your browser while browsing the website.
  • Support Contact: During live chat or email conversations.

3. Why and How We Use Your Information

Jb99 uses your personal information for specific and legitimate purposes. There is a clear reason behind each use:

  • Account Management: To create, verify, and maintain your account.
  • Financial Transactions: For processing deposits, withdrawals, and bonuses.
  • Customer Support: To resolve your questions, complaints, or issues.
  • Security Assurance: To prevent fraud, hacking, and money laundering.
  • Legal Compliance: To comply with applicable laws and regulatory authority guidelines.
  • Service Improvement: For analytics to improve your platform experience.
  • Responsible Gaming: To identify signs of gaming addiction and provide timely support.

jb99 never sells or shares your information with third parties for advertising purposes.

4. Who Your Information May Be Shared With

Jb99 may share your information with the following parties under limited and specific circumstances:

  • Payment Processors: bKash, Nagad, Rocket — used solely to complete transactions.
  • Identity Verification Services: To licensed entities for the purpose of completing the KYC process.
  • Game Software Providers: For game operations — limited to essential technical data only.
  • Legal Authorities: When a valid order is received from a court or regulatory authority.
  • Anti-Fraud Partners: On a limited basis with specialist agencies for fraud prevention.

All third parties listed above operate under strict confidentiality agreements. They may only use the information for the specified purpose and are not permitted to share it further.

5. Data Retention & Periods

Jb99 does not retain information longer than necessary. Specific retention periods are defined for each data type:

  • Account Information: For the duration your account is active and for a minimum of 5 years after closure (as required by law).
  • Financial Transaction Records: Up to 7 years for legal and tax compliance.
  • KYC Documents: Up to 5 years after account closure.
  • Gaming Logs: Up to 2 years to ensure service quality.
  • Support Chat Logs: Up to 1 year for quality control and dispute resolution.

Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified.

6. Cookie Policy

Jb99 uses cookies on its website. Cookies are small text files stored in your browser. They help the platform recognize you and improve your experience.

Types of cookies we use:

Essential Cookies Analytics Cookies Preference Cookies
  • Essential Cookies: Maintaining login sessions and security tokens — the site cannot function without these.
  • Analytics Cookies: To understand which parts of the site are most used — fully anonymous.
  • Preference Cookies: To remember your language and display preferences.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent some features from functioning properly.

7. Your Data Rights

Jb99 respects your data protection rights. You are entitled to the following rights:

Right to Access

The right to know what information we hold about you and to receive a copy of it.

Right to Rectification

The right to request correction of inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data under certain circumstances.

Right to Restrict Processing

The right to request that your data be used only in a limited way for specific purposes.

Right to Portability

The right to request an export of your information in a structured format.

Right to Object

The right to object to the processing of your data for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

8. Protection of Minors' Data

Jb99 is intended for users aged 18 and above only. We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at registration. If we are notified that a minor's data has been collected inadvertently, we will immediately delete that data and close the associated account.

If you are aware that a minor has opened an account on jb99, please contact us immediately.

9. International Data Transfers

Jb99 is an international platform. In some cases, your information may be processed or stored on servers outside Bangladesh — particularly when working with game software providers or payment processors.

In this regard, jb99 guarantees that:

  • Adequate data protection laws are in place in the destination country.
  • Data Processing Agreements (DPA) have been signed with all relevant parties.
  • Data is fully encrypted during transmission.
  • Only the minimum information necessary to deliver the service is shared.

10. Our Security Measures

Jb99 has implemented both technical and organizational security measures to protect your information:

  • TLS 1.3 Encryption: All data transmissions are secured using the latest protocols.
  • AES-256 Storage Encryption: All sensitive data stored on servers is encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Firewall & DDoS Protection: To protect servers from cyber attacks.
  • Regular Penetration Testing: Identifying and resolving security vulnerabilities through external expert testing.
  • Limited Access Policy: Only authorized staff can view specific data relevant to their role.
  • Real-Time Fraud Monitoring: Suspicious activity is automatically detected and blocked.

In the event of a security breach, jb99 will notify the affected users within 72 hours, as required by law.

11. Privacy Policy Changes

Jb99 may update this Privacy Policy from time to time — due to legal changes, the addition of new services, or security improvements. You can identify the latest version by checking the "Last Updated" date at the top of the page.

For significant changes, we will notify members in advance via email or platform notification. Continued use of the platform after such changes will be considered acceptance of the updated policy.

12. Contact & Data Protection Officer

For any questions, requests, or complaints regarding the Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Available directly on the platform (24/7)
  • Response Time: Typically within 30 business days

To request deletion or export of your data, please contact support while logged into your account for identity verification.


Your Data Rights At a Glance

You have full control over your information at jb99

Access

You can request a complete copy of all information we hold about you at any time.

Correct

If any of your information is incorrect, request a correction. We will verify and update it promptly.

Delete

Request deletion of your information after account closure, provided there are no outstanding legal obligations.

Export

Request an export of your data in JSON or CSV format — completely free of charge.

Restrict Processing

Request that your data not be used for specific purposes, while keeping your account active.

Stop Marketing

You can unsubscribe from promotional emails or notifications at any time.


Safe & Trusted

Your privacy is protected, right now Join jb99

Jb99 is committed to keeping your information safe. Start gaming on a secure, transparent, and responsible platform — today.

SSL Secured AES-256 Encrypted GDPR Compliant 18+ Only

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